Privacy Policy

1. Introduction

Shipzy ("Shipzy", "we", "us") operates the website https://shipzy.ai and related services (the "Service").

This Privacy Policy explains how we collect, use, and protect personal data when you access or use the Service. We are committed to handling personal data transparently and in accordance with the EU General Data Protection Regulation (GDPR).

By using the Service, you agree to the practices described in this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection laws, Shipzy acts as the data controller.

3. Information We Collect

3.1 Information You Provide

We may collect:

• Name, email address, phone number
• Company name, address, country
• Freight forwarding services and capabilities
• Professional memberships and certifications
• Login credentials (securely stored)
• Communications with Shipzy
• Billing information (processed securely by Stripe)

3.2 Information Collected Automatically

When you use the Service, we may collect:

• IP address
• Browser and device information
• Pages viewed and interaction data
• Essential cookies required for service functionality

4. How We Use Your Information

We use personal data to:

• Operate and maintain the Service
• Review and manage applications
• Publish and manage forwarder profiles
• Calculate rankings and performance metrics
• Send transactional emails (via Postmark)
• Process payments (via Stripe)
• Improve security, reliability, and functionality
• Comply with legal obligations

5. Legal Basis for Processing

We process personal data based on:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• User consent, where applicable

6. Data Sharing

We may share data with trusted service providers strictly for operational purposes (hosting, email delivery, payments). We do not sell personal data.

Public profile information is visible to other users only when you choose to publish it.

7. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law.

8. Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent

Requests can be sent to [email protected].

9. Security

We apply appropriate technical and organizational measures to protect personal data. However, no system can be guaranteed 100% secure.

10. Changes

We may update this Privacy Policy periodically. Updates will be published on this page.

11. Contact